We intentionally do not call it a process as we believe adaptability is core to successful projects. We design for a wide breadth of project types, each with their own goals, but our approach always remain the same. We focus on making sure that whatever the case, we create satisfying, efficient, effective, and desirable (SEED) designs. These are all measurable and should be tested because without a way to track if we are actually improving things, how will we know for sure we are doing our job? Here is how we define these terms:
satisfying: self-reported; what users think rather than actual results
efficient: the ability to accomplish tasks quickly
effective: a high rate of success and learnability
desirable: meets self-reported needs and wants of users; some of these may be brand and content focused
Our methodology is structured to ensure that any project will be successful, regardless of platform, target audience, or industry. Essentially, we model our practice on the scientific method, simplifying to only three broad stages: Research, Design, and Test, so our services mirror these three stages as well. These are utilized at both a high and low level, meaning for traditional architecture, design and implementation phases, we still continue to research, design and test, but the execution of these methods are very different given the outputs. (more…)